Service Description

Recommended hardware configuration and service scope for GRW vary by use case:

Item	Individual / Research User	Enterprise Development / Commercial / System Integrator
Recommended standard hardware	GRW skeleton version	Either skeleton or exterior version
Recommended optional hardware	Parallel gripper	Two-finger, three-finger, or 6-DOF dexterous hand; custom end-effector service
Compute platform	RK3588 on-board compute	Orin/Thor optional
Perception	Orbbec 335L by default	Orbbec 335L by default, wrist cameras optional
VLA service	Not available	Contact sales for details
Task dispatch	Web console	Optional industrial tablet, or Web API
Simulation assets (URDF/MJCF/USD)	URDF	MJCF/USD
Developer documentation center	Included	Included
Standard after-sales service	Included	Included
Response time	≤8h	≤4h
Dedicated support & consulting	Not available	Included
On-site debugging	Not available	Included

note

Enterprise services are scoped through a dedicated discussion based on the actual use case. Simulation assets can generally be delivered first; individual users can check the documentation center and open-source community, or follow the guidance on the official website for standard after-sales support.